Reference

How VIP Bat Handles Your Personal Information

Your account information stays with us — not shared, not sold. When you deposit via bKash, Nagad, or Rocket, or simply browse the lobby, we collect only what we need to keep your account running and your transactions secure.

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VIP Bat How VIP Bat Handles Your Personal Information
REACH OUR TEAM

Contact Us About Your Privacy

If you want to see what data we hold on your account, request a correction, or ask us to delete your details, our support team handles these requests directly. We aim to respond within a reasonable timeframe. Reach us through any of the channels below — your message goes to the same team that handles account and wallet queries.

Team online

Live Chat

Start a chat from your account dashboard for the quickest response to privacy queries about your data or wallet records.

Email Support

Send your data access or deletion request by email. Include your registered mobile number so we can locate your account quickly.

Account Help Centre

The Help Centre covers common questions on data retention, cookie settings, and how to update your personal details.

HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We use SSL encryption on every page, including the deposit and withdrawal flow. Your account password is hashed — we cannot read it, and our support team will never ask for it. Session cookies expire when you close the browser; persistent cookies can be cleared from your device settings at any time without affecting your account balance.

Data Retention

We keep account records only as long as required by applicable law or to resolve open disputes. Once that period ends, your data is deleted or anonymised.

Cookie Control

You can clear session and persistent cookies from your browser settings. Doing so logs you out but does not affect your bKash, Nagad, or Rocket wallet balance.

Account Security

Login activity is monitored for unusual patterns. If a new device accesses your account, you receive an OTP on your registered mobile number before entry is allowed.

Data Access Requests

You can request a copy of the personal data we hold. Submit your request through Live Chat or email, and include your registered mobile number for faster processing.

Common Questions About Your Privacy

These are the questions we hear most often about how we handle account data, cookies, and your rights under this policy.

We collect your name, mobile number, and payment identifiers such as your bKash or Nagad number. We also log device type and session data to secure your account.

Yes. Submit a data access request via Live Chat or email with your registered mobile number. We will provide a summary of what we hold on your account.

We do not sell or share your personal data with advertisers. Payment data is processed only through bKash, Nagad, and Rocket under their own security standards.

Session cookies keep you logged in while you browse. You can clear all cookies in your browser settings. This logs you out but does not affect your account balance or wallet history.

We retain records for the period required by applicable law or to resolve any open disputes. After that, your data is deleted or anonymised from our systems.

Contact us immediately via Live Chat. We will review your login history, check for unrecognised devices, and secure your account before any further access is allowed.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.